Barklo Shipping Policy

Article 1: What this policy covers

This policy applies to all orders you place as a consumer through barklo.uk. It sets out where we deliver, how your order is processed and shipped, and what you can do if something goes wrong with delivery. This policy forms part of our Terms and Conditions and our Return and Refund Policy.

Article 2: Delivery area and shipping costs

We deliver throughout the United Kingdom. Shipping is always free, whatever the size of your order and with no minimum spend. The price you pay at checkout includes UK VAT. You will not be charged any additional import VAT, customs duty, or carrier handling fees when your order is delivered; we take care of these, so the price you see is the price you pay. We deliver to residential and business addresses; delivery to PO box addresses is not possible. We cannot fulfil orders with a delivery address outside the United Kingdom; we will cancel and refund these.

Article 3: Processing your order

Once you have completed your order and your payment is confirmed, you will receive an order confirmation by email straight away. Please check it carefully, in particular your address details. We process orders quickly, so it is not possible to change a placed order or to merge it with another order. Cancellation is only possible while your order has not yet been processed. If your order has already been processed or shipped, the right to cancel applies as described in our Return and Refund Policy. Orders received at the weekend or on public holidays are processed on the next working day.

Article 4: Delivery time

We do our best to ship your order as quickly as possible once you have ordered. We cannot guarantee an exact delivery time or delivery day; the statutory time limit of delivery within 30 days at the latest applies. Busy periods at the carrier, public holidays, extreme weather, or other circumstances beyond our control may delay delivery. A delayed delivery does not give a right to compensation for any consequential loss; for late delivery, the statutory rules described in our Terms and Conditions apply.

Article 5: Tracking

As soon as your parcel has been shipped, you will receive a tracking code by email so you can follow your shipment. If you do not receive this email, please first check your spam folder and the email address you provided with your order, and then contact us.

Article 6: Delivery and address

We deliver to the address you provide with your order. You are responsible for giving this address correctly and in full. Delivery to the address you provided counts as delivery, even if that address later turns out to be incorrect or incomplete. Any delay or loss that results from this is at your own expense and risk.

If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, or because it was not collected within the holding period of a collection point, we will contact you. If you would like the parcel to be shipped again, we will charge shipping costs for this. If the order is ended instead, we may deduct the costs incurred through the failed delivery from your refund, to the extent permitted by law.

If you are not at home when the carrier attempts delivery, the carrier follows its own process: a new delivery attempt, delivery to a neighbour, or delivery to a collection point. Delivery to a neighbour or to a collection point counts as delivery. The risk of damage or loss passes to you at the time of delivery.

Article 7: Subscription deliveries

Subscription deliveries are processed and shipped automatically according to the interval you have chosen in your account. Any changes, such as a different delivery interval, a different address, pausing, or cancelling, should be made in your account before the next processing date. A delivery that has already been processed or shipped can no longer be stopped and is covered by our Return and Refund Policy. Article 6 applies in full to subscription deliveries: the address in your account is your responsibility.

Article 8: Parcel not received or damaged

If your tracking shows your parcel as delivered but you have not received anything, please first check with people in your household and your neighbours, and look around your property. If the parcel is still not found, please email us at support@barklo.nl. We will open an investigation with the carrier, which can take a few working days. Once it is complete, we will arrange a suitable resolution based on the outcome.

If your parcel has arrived damaged, please email us as soon as possible, ideally within 48 hours, with a photo of both the packaging and the product. Please never return a damaged parcel without checking with us first. After we have reviewed your report, we will resolve it as described in our Return and Refund Policy.

Article 9: Contact

Questions about shipping or delivery? Email us at support@barklo.nl. We respond within 14 days.